How to Request Deletion of Your Data
If you would like Smart Fix Plus to delete personal information we hold about you, you can submit a deletion request by contacting us:
When making your request, please provide enough information for us to identify the relevant records. This may include:
- your full name;
- the telephone number or email address you used with Smart Fix Plus;
- your repair or job number, if available; and
- a brief statement that you would like your personal data deleted.
Please do not send us passwords, PINs, payment card details or other unnecessary sensitive information when making a deletion request.
WhatsApp Data
If you have communicated with Smart Fix Plus through WhatsApp, your telephone number and information relating to those communications may have been processed as part of providing our services. You may request deletion of personal information held by Smart Fix Plus relating to those communications using the process above.
Please note that deleting information held within Smart Fix Plus systems does not necessarily delete information independently held by WhatsApp, Meta or another third-party service. Information processed independently by those providers is subject to their own privacy policies and data-management procedures.
What Happens After a Request?
Once we receive a valid deletion request, we will:
- identify the personal information covered by your request;
- verify your identity where reasonably necessary to protect your information from unauthorised deletion;
- determine whether any information must be retained for legal or legitimate purposes; and
- delete or anonymise eligible personal information from the systems under our control.
We will respond to requests within the timeframe required by applicable UK data protection law.
Information We May Need to Retain
The right to deletion is not absolute. In some circumstances, Smart Fix Plus may be legally entitled or required to retain certain information even after receiving a deletion request. For example, we may need to retain limited information for:
- accounting and tax obligations;
- establishing, exercising or defending legal claims;
- fraud prevention;
- warranty or transaction records;
- resolving an existing dispute;
- compliance with another legal obligation; or
- demonstrating that a transaction or service took place.
Where only part of a record needs to be retained, we will limit the information retained where reasonably possible.
Device Data
Smart Fix Plus repairs devices that may themselves contain personal information such as photographs, messages, contacts and documents. Information stored locally on a customer’s own device is different from customer information held within Smart Fix Plus business systems.
We do not make copies of customers’ personal files as part of our normal repair process unless this is specifically necessary for an agreed service, such as data recovery or transfer. If your request concerns data stored on a device rather than information held by Smart Fix Plus, please explain this when contacting us.
Other Data Protection Rights
Depending on the circumstances, you may also have the right to request access to your personal information, correction of inaccurate information, restriction of certain processing, objection to certain processing, or transfer of certain information. Further information about how Smart Fix Plus processes personal information and your rights is available in our Privacy Policy.
Contact Us
If you have questions about deletion of your personal information or wish to submit a request, please contact Smart Fix Plus Ltd, 454 Kingsland Road, London, E8 4AE, United Kingdom. Telephone: 07774 406050. Email: .
We may ask you to provide reasonable evidence of your identity before deleting personal information to ensure that another person cannot request deletion of your records without authorisation.